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This
section covers some of the history and professional credentials
of our company, some of our charitable interests, and comments
from a few of our 8,000 satisfied
customers from the last 15 years.
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1.1
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Topics
Growing
One STEP at a Time. How we started our
business,
our family, and the origin of the “Footprint”
as part of the
S.T.E.P. AHEAD Customer
Care System. |
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Professional
Certifications
and Continuing Education |
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Customer
Comments |
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- 1.9 |
Charities and Community Service Projects we
participate in - including ABC’s
Extreme Home Makeover |
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Dear
Friends,
Whenever
people see our trucks or our business cards they always ask
about the “Baby Footprints”, what’s the story
and why do use them as part of our S.T.E.P. Ahead Systems.
Those
footprints hold two special meanings for our company.
First,
they remind me everyday of our beginnings 15 years ago.
We started
our business and our family at the same time. Back then, as
new parents and new business owners, our motto was
“Just get through the day - one step at a time”.
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Second,
they remind me to make sure we always take the extra steps necessary
to do the job right. "We go a step beyond to end up a step
ahead."
Eventually
those baby steps in business and the extra steps we took for our
customers evolved into our S.T.E.P. Ahead Customer Care
Systems.
Today
we're still proud parents, and business owners and we would like
to thank you and the over 8,000 satisfied customers who have helped
us grow and prosper through the years... one step at a time.
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Certifications
and Continuing Education
The rate of change
in the restoration industry is amazing. Every year it seems
there's a new technique or research breakthrough that changes
the way you approach your job.
To
stay “A Step Ahead” of the latest developments
in our industry
J & M is committed to continuing education and training.
To that end we
are proud to be members in the following trade associations,
and graduates from these advanced training schools, Each of
these trade associations is engaged in expanding the boundaries
of knowledge for our industry. They continually promote higher
standards of professionalism and encourage their members to
strive for ethics and excellence.
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| The Institute
of Inspection, Cleaning and Restoration Certification (IICRC)
has served as the Industry Guardian for the cleaning, inspection
and restoration service industries for more than 30 years. As
a non-profit certification organization, the IICRC helps ensure
that you have access to trusted and trained cleaning professionals
by establishing and monitoring certification programs and standards
for these industries. |
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To qualify for
IICRC-Certified Firm status businesses must demonstrate proof
of insurance, maintain a written customer complaint policy with
documented follow-up and provide ongoing education and training
leading to certification for all technicians. IICRC Certified
Firms are also required to abide by the IICRC Code of Ethics.
Services provided by IICRC–Certified professionals range
from flooring inspection and cleaning to mold remediation to
water and fire damage restoration.
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Founded
in 1946, the Restoration Industry Association
(RIA), formerly known as (ASCR) Association of
Specialists in Cleaning and Restoration, is the oldest
and largest trade association for the cleaning and |
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restoration industry.
RIA offers an array of benefits to its members and strives to
keep them informed of the latest technology and industry trends.
RIA is a professional
association comprising more than 1,300 member organizations,
representing over 20,000 cleaning and restoration professionals.
RIA members have access and exposure to the greatest collection
of expertise in the business — their fellow members. That
knowledge and expertise is shared during the annual convention,
year-round training classes specialized schools, and accreditation
and certification programs that provide members with opportunities
to increase their technical knowledge and facilitate their career
growth. |
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The
Indoor Air Quality Association (IAQA) was established
in 1995 to promote uniform standards, procedures and protocols
in the Indoor Air Quality industry. |
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Dri-Eaz University
Dri-Eaz education is solely focused on teaching the science
of drying. Founded in 1980, Dri-Eaz has been the leading provider
of high quality, innovative products and solutions for the restorative
drying industry. |
Always dedicated
to the overall success of professional restorers, Dri-Eaz
offers a complete line of equipment specifically designed
for their needs — including TurboDryers®, dehumidifiers,
air scrubbers, moisture detection instruments, and antimicrobials.
Having the right
equipment is important, but knowing how to use it most effectively
on the job is also critical. That's why Dri-Eaz offers a full
range of technical education courses through the Dri-Eaz University
Program. At one of three worldwide campuses, restoration professionals
come to learn about the science of drying.
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Chuck Dewald's
Structure Drying School
The Chuck Dewald Structure Drying School has the distinction of
being the original Structural Drying School of its kind and the
originator of the “Vortex Drying System”. |
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The
Vortex Drying System (VDS) is a SYSTEM for drying structures.
Step by step, from start to finish - it covers every area involved
in how a job should be done.
The Vortex System’s
Primary Purposes are:
- To completely
dry the structure, regardless of class or category I, II,
or III
- To dry the structure
as rapidly as possible
- With the objective
of minimizing replacement costs to the structure and contents
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Rescon
Environmental “Moisture View / Thermography Training”
Rescon has been an
industry training leader for over 20 years, and now offer
a unique program that concentrates on thermography as a moisture
detection tool. Thermography is the current technology to improve
the cleaning and restoration industry. Hundreds of companies
have purchased cameras and have used them as a documentation
tool. Insurance companies are looking for restorers that utilize
this cutting edge technology. To properly utilize this new technology
requires training. |
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Dear Jim & Darcy,
Your generosity overwhelmed me. You guys are really something.
Thanking you doesn’t seem adequate but “thanks”.
I also want to commend Dan. He was polite, courteous and extremely
professional. I think he was overwhelmed too!! Give that boy a
raise! Looking forward to seeing you, which is always a highlight
to my day.
Your friend,
Donna
P.S. Oh Yes the carpets look wonderful!
From Donna Brey, Phoenix AZ |
"We
have heard stories about unpleasant experiences in dealing with
water damage and mold, but after our experience, we would highly
recommend J & M to anyone."
-- John and Edith Cunningham |
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“You guys are great. I thought
dealing with sewage under my house was going to be a horrible
dilemma, but your company came right in and fixed it without
any problems.
I’ll definitely call J & M Inc again if any other
problems arise.”
-- Steve M.,Tempe AZ |
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To
the wonderful people at J & M Carpet Cleaning
Thank
you so much for cleaning our carpets at a moments notice. While
we experienced the loss of my mother-in-law, you made it possible
to hold a wake at our house after the memorial service.
Our
carpets were filthy before you came, and looked absolutely wonderful
after you were done,
Thank
you!!
Julie
and George Gorkowski |
Thank
You
The
carpets look great! Everyone thinks they are new and are very
surprised to find out the carpet is at least 3 years old.
Sincerely
Carolyn Richins, Phoenix AZ
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Dear J & M Cleaning,
We would like to thank you so much for
the wonderful job, on our carpet,You’re the best!
Sincerely
The Metzgers, Glendale AZ |
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Water
Damage Restoration
Dear Mr.Moran,
When
the builder called you to our home in Gilbert, I had my doubts,
and was not sure what to expect. We had a broken water pipe
inside and approximately 80,000 gallons went thru the first
and second floors to all areas of the house.
When
your company arrived and began work, I asked questions as your
employees working on drying out my home and were helpful in
answering these concerns. With your arrival came more questions
and it became clear to me that you had done this before, and
are very good at it. Please except my sincere thanks with this
letter and consider me a sold customer on your process.
Your
company has much experience and knowledge in handling these
situations with professional employees and staff that worked
hard on completing this task. You may consider me a solid reference
in the future if needed.
Thank
You,
Wayne Harris, Gilbert AZ |
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Mold
Damage Remediation
Thank
you for your helping us through this mold mess!
Your
crews were prompt, efficient, thorough and courteous. They said
what they would do and did what they said and then some. The
way they operate is a credit to your company)
Thanks again for all your service and assistance!
Allen
and Mary Clarks
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| “During
a very difficult period, we felt safe with the service we received.
Your staff was knowledgeable, and understanding to the situation.”
Eric and
Sandy Featherstone |
| “It’s
never good to hear that you have mold in your house, but J &
M put my worries to rest.
Working with professionals is always a relief.”
David Sutter, Chandler AZ |
| “…and
I also want to thank you for helping me with my insurance company.
Sometimes the insurance company is so worried about these incidents
(water damage) that they can make the process of fixing the
house a hassle. I really appreciate your efforts..”
Jim Wilson,
Gilbert AZ |
| “I am
quite impressed with the quality of work and the customer service.
Keep up the good work!
Dr. Bergman, Peoria AZ
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“J & M, Inc. Helps Another Arizona
Family,
This Time on ABC’s Extreme Home Makeover”
Filmed in the Spring
and scheduled to air in the Fall 2007 schedule, Jim and a whole J
&M crew go to the Navajo Nation in Northern Arizona to help build
a deserving family a new home.
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After a week's work, here’s Jim in front of the
Extreme Home Makeover Motorhome
as we get ready to pack up all the equipment and return to Phoenix.
Other Charities
and Community Service
Organizations We Support |
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We
donate time, money, and professional
services to Corpus Christi Catholic Church to help support the
church's numerous (over 50) charitable ministries.
3550 E. Knox Road
Phoenix AZ 85044
480-893-8770 |
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Big
Brothers Big Sisters needs YOU.
Big
Brothers Big Sisters receives 75% of our funding from private
donations. Support from individuals like you is vital to provide
mentors for children in your community.
92.2%
of every dollar you give goes directly to making and supporting
matches.
The remainder covers overall program administration.
Charity Navigator, the country’s premier independent
charity evaluator, has awarded Big Brothers Big Sisters of
America a 4-star “exceptional” rating for outstanding
fiscal management for the fifth consecutive year.
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